Our range of services includes:

Repairs and maintenance, adaptations, planned and cyclical programmes, void refurbishment, disrepair management, insurance works, compliance testing & fire risk assessment remedial works to over 28,000 properties every year.

Every client is provided an account manager to fully understand their needs, ensuring bespoke attention and service delivery excellence.

We invest in our people and deliver the majority of services using directly employed tradespeople, ensuring our staff have the right attitude, as well as skills to work in residents’ homes and other occupied buildings. For a comprehensive list of services we provide, click here.

We support the local communities in which we work and operate with integrity, engaging in consultation to understand how we can provide benefit and contributing to the economic and social wellbeing of that area. We actively encourage participation in community projects, whilst providing opportunities, support and training for local businesses and people.

Responsive Repairs

JOS offers a full range of repair and maintenance services to properties, 24 hours per day, every day of the year. From the moment you call to enquire about our services, you will find a friendly member of our team ready to help. Our local directly employed teams are dispatched in liveried vans complete with comprehensive van stocks to complete your repair right first time. Our reputation for providing an excellent repair and maintenance service is based on meeting the needs and expectations of all the customers we serve.

Void Works

JOS has extensive experience in carrying out works to in excess of 1,500 void properties each year and fully understands the importance of reducing key-to-key turnaround time on vacant properties to minimise expense and financial exposure for landlords. To achieve this, we have our own in-house dedicated void maintenance teams consisting of trained and experienced multi-skilled personnel.

OOH Emergency Repairs

JOS offers a 24hour emergency service; our experienced team are on hand to diagnose issues over the phone, provide advice and comfort to customers, maintaining their safety and preventing any further damage to the property. We dispatch local, trained and experienced tradespeople in liveried vans complete with comprehensive van stocks to attend and resolve the emergency.

Kitchen & Bathroom renewal

JOS regularly completes refurbishment schemes of varying scales, including kitchen and bathroom renewals. Key to our approach is effective resident liaison and flexible working methods to minimise disruption, whilst ensuring essential services are maintained and a great customer experience. Our experienced surveyors work with customers to make best use of available space, whilst offering customers quality products with a wide variety of finishes from which to choose. Our Resident liaison officers are on hand to work with clients and residents to ensure safe and convenient progress of works is always achieved.

Planned and Cyclical Improvements

Well maintained buildings provide a lasting return on investment, whatever their use. JOS provides all planned and cyclical improvements, whether external or internal repairs and decorations programmes, roof and gutter cleaning or compliance works. Our planned maintenance teams include trained, competent and experienced supervisors and site managers who are responsible for ensuring projects are delivered on time and to the highest standards, while minimising disruption to residents of occupied and neighbouring properties.

Resident Liaison Officers & Help desk

Central to all services is our 24hour help desk and customer liaison service, supporting our workforce in the delivery of customer centric services. Our experienced help desk staff are trained to handle customer service calls sensitively, capture the right information, offer appointments at the customer’s convenience and ensure the customer is always aware of the next steps.

We have a team of trained directly employed resident liaison officers, who work with our delivery teams to tailor our services to meet the diverse needs of our customers as well as minimising disruption to their daily lives.

Disrepair Management

JOS have specialised over the last 15 years in disrepair management with effective and proven processes to ensure clients are protected against potential claims, whilst also completing necessary remedial works, right first time and within required timescales. Our dedicated disrepair management staff deal with cases for each of our clients; as well as our specific disrepair contracts, maintaining detailed and accurate records, whilst liaising with both customers and client staff to resolve potentially difficult or sensitive issues.

Adaptations

We understand an effective aids and adaptations service needs to form part of a joined-up approach across a wide range of disciplines so that the customer, carers and families enjoy a seamless, co-ordinated service at a time when they may feel vulnerable. We work alongside our clients and Occupational Therapists to ensure all works are completed right first time. Our in-house resident liaison staff and delivery teams provide tailored services to minimise disruption and maintain the wellbeing of our customers.

Fire Risk Assessment (FRA) Works

JOS carries out passive fire protection services for both public and private sector clients, including fire doors and frames, cavity barriers, compartment walls, sealing service penetrations, and application of intumescent paints. Our teams are trained in the proper application and installation of fire protection materials and components. We carry out FRA remedial works on behalf of our clients to in excess of 1,800 properties every year.

Block Management

JOS provides a complete block management service for you and your property needs. We manage and maintain many various categories of properties including blocks of flats, sheltered and supported schemes for local authorities and housing associations, tenant management organisations, Co-op’s and private property owners. Our management services include communal cleaning, pest control, graffiti removal and decoration, electrical testing, rubbish/waste clearance, door entry system maintenance & fire risk assessments and remedial works.

Locksmith

Our local directly employed registered locksmiths are available 24 hours per day, every day and can get to you within an hour of your call. Not only do we employ fully trained and registered locksmiths for lock opening, lock replacement and lock repairs, we are able to provide experienced joiners for repairs to frames and windows, as well as fitting new doors.

All JOS staff undertake security clearance & DBS checks to ensure the safety of the environment we work within.

Whether you are a landlord of a single property or a growing portfolio, the quality of service you receive from JOS Property Services Ltd  (JOS) remains the same; reliable, safe and excellent value for money.

JOS works directly with housing associations and independent landlords to ensure their property meets required letting standards, whilst coordinating communication with all stakeholders to ensure the process is as stress free and cost efficient as possible.

We understand your investment needs to be maintained at a reasonable cost whilst maintaining excellent quality of works and communication. We have worked consistently to build our reputation amongst property owners, many of our new enquiries are through recommendations. We presently provide repairs and maintenance service to in excess of 2,800 individual property owners. A testament in itself, demonstrating our reliability and diligence.

Please use either the enquiry form below, or one of the alternative methods to get in touch with us.

JOS has been caring for people’s homes for over 20 years. We are specialists in providing property services to affordable housing providers, private landlords, and home owners. We provide a range of property services to over 28,000 properties in the South East of England. JOS is not just a contractor, we are a local team who understands the importance of working together to deliver the most value for you and your residents.

We are proud to be based in the neighbourhoods in which we work, creating local jobs and procuring materials and stock from neighbouring businesses. We support the local communities contributing to the economic and social well-being of that area by actively encouraging participation in community projects, whilst providing opportunities, support, and training for local businesses and people.

Through meeting the needs and expectations of all the clients and residents we serve, we’ve built a true reputation for providing outstanding services for:

At JOS Property Services, we’re committed to protecting and respecting your privacy. 

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure. 

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to This email address is being protected from spambots. You need JavaScript enabled to view it. or you can telephone 0208 459 7740.

 
Who are we?

We’re JOS Property Services, a specialist property services contractor. The registered address is JOS Office Block, B.N.E.C, Cobbold Road, London, NW10 9SF.

 
How do we collect information from you?

We obtain information about you when you use our website, for example, when you contact us about products and services that we can offer.

 
What type of information is collected from you?

The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when.

 
How is your information used?

We may use your information to:
• Process enquiries that you have submitted;
• To carry out our obligations arising from any contracts entered into by you and us;
• Seek your views or comments on the services we provide;
• Notify you of changes to our services;
• Send you communications which you have requested and that may be of interest to you.
• Promotions of our associated companies goods and services;
• Process a job application.

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes. 

Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf. 

However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond the Green Wood Tree Surgery Network for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law. For example, by a court order or for the purposes of prevention of fraud or other crime.  

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.
 
If you are not an existing customer or supplier, we will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: This email address is being protected from spambots. You need JavaScript enabled to view it. or you can telephone 0208 459 7740.

How you can access and update your information

The accuracy of your information is important to us. We regularly review ways to make it easier for you to see and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: This email address is being protected from spambots. You need JavaScript enabled to view it. or you can telephone 0208 459 7740.
 
You have the right to ask for a copy of the information JOS Property Services hold about you.

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information is encrypted and protected with the following software 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.
 
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

Use of 'cookies'

Like many other websites, JOS Property Services website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better, more personalised service.
 
It is possible to switch off cookies by setting your browser preferences. Turning cookies of may result in a loss of functionality when using our website.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.
 
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

Want to update your marketing preferences? Here's how to contact us

You can do this by opting out using the unsubscribe link in any marketing material we send to you, or send an email to This email address is being protected from spambots. You need JavaScript enabled to view it.
 
How you can contact your local supervisory authority
The UK supervisory authority is: The Information Commissioner's Office. 
You can contact them in the following ways:
Phone: 0303 123 1113
Email: This email address is being protected from spambots. You need JavaScript enabled to view it. or Live chat.
Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in May 2018.